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kb:faq [2018/09/30 18:49] – enviadminkb:faq [2022/10/03 18:06] (current) – enviadmin
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 In addition there is our online forum, but remember that this is not an online hotline. Some question might be answered, others not because they are too complex. Also this is intended as an exchange forum between users.  In addition there is our online forum, but remember that this is not an online hotline. Some question might be answered, others not because they are too complex. Also this is intended as an exchange forum between users. 
  
-**In addition, the following licenses come with different individual support:** 
-  * BUSINESS: Up to 4 hours of direct support, contact info(at)envi-met.com 
-  * SCIENCE: Up to 1 hours of direct support for the registered researcher or technical staff of the research institute. NOT for students working with the licenses - here we expect that you contact your professor or course instructor for help. Also contact info(at)envi-met.com and include your registration e-mail 
-  * STUDENT: Sorry, no direct support. 
  
  
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 !!!  ENVI-met up to and including 4.2 only uses one thread for the simulation (see next 2 FAQ's). Hence, if your system has more than one CPU core, ENVI-met only uses one of the CPU cores. Although this single core is used a 100%, the overall usage is only 50% (or 25% if you have 4 cores, and so on) if the other cores are without tasks.  !!!  ENVI-met up to and including 4.2 only uses one thread for the simulation (see next 2 FAQ's). Hence, if your system has more than one CPU core, ENVI-met only uses one of the CPU cores. Although this single core is used a 100%, the overall usage is only 50% (or 25% if you have 4 cores, and so on) if the other cores are without tasks. 
-ENVI-met 4.3 and newer support parallel computing in the PRO/SCIENCE editions.+ENVI-met 4.3 and newer support parallel computing in the full editions.
  
 ??? Can I run more than one instance of ENVI-met? ??? Can I run more than one instance of ENVI-met?
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 !!! Not at the moment. !!! Not at the moment.
  
-??? Is there a 64 Bit Version of ENVI-met? +??? Is there a 32 Bit Version of ENVI-met? 
-!!! Version 4.3 comes as a hybrid system for both 32Bit and 64Bit Systems. On a 64Bit WINDOWS installation, the 64Bit Versions of ENVI-met and LEONARDO will be started. The other applications are 32Bit still. In the near future, ENVI-met will only be developed further for 64Bit WINDOWS.+!!! No, ENVI-met will only run on 64Bit WINDOWS versions.