Differences

This shows you the differences between two versions of the page.

--- kb:faq [2018/09/30 18:26] – enviadmin
+++ kb:faq [2018/09/30 18:28] – [Basic Questions] enviadmin
@@ Line 58: / Line 58: @@
 ??? How do I get support?
-!!! There is a large number of documents, online help and video tutorials on our webpage and it is growing constantly.
+!!! There is a large number of documents, online help and video tutorials on our web page and it is growing constantly.
-In addition there is our online forum, but remember that this is not an online hotline. some question might be answered, others not. Also this is intended as an exchange forum between users.
+In addition there is our online forum, but remember that this is not an online hotline. Some question might be answered, others not because they are too complex. Also this is intended as an exchange forum between users.
 **In addition, the following licenses come with different individual support:**
   * BUSINESS: Up to 4 hours of direct support, contact info(at)envi-met.com
-  * SCIENCE: Up to 1 hours of direct support for the registered researcher or technical staff of the research institute. NOT for students working with the licenses - here we expect that you contact your professor or course instructor for help.
+  * SCIENCE: Up to 1 hours of direct support for the registered researcher or technical staff of the research institute. NOT for students working with the licenses - here we expect that you contact your professor or course instructor for help. Also contact info(at)envi-met.com and include your registration e-mail
   * STUDENT: Sorry, no direct support.