Differences

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--- kb:faq [2017/11/11 18:39] – [WINDOWS and computer specific questions] enviadmin
+++ kb:faq [2018/09/30 18:28] – [Basic Questions] enviadmin
@@ Line 49: / Line 49: @@
 ??? I am working in a consulting company/ architectural office. Can I use ENVI-met?
-!!! In a commercial environment (that is any environment that aims to earn money, public or private) you need the PRO license of ENVI-met to work.
+!!! In a commercial environment (that is any environment that aims to earn money, public or private) you need the BUSINESS license of ENVI-met to work.
 ??? I would like to use ENVI-met commercially. How can I get/buy a license?
 !!! The price list and the feature of the different versions are listed on our download page. If you are interested, please drop us a mail under license[at]envi-met.com.
+??? How do I get support?
+!!! There is a large number of documents, online help and video tutorials on our web page and it is growing constantly.
+In addition there is our online forum, but remember that this is not an online hotline. Some question might be answered, others not because they are too complex. Also this is intended as an exchange forum between users.
+**In addition, the following licenses come with different individual support:**
+  * BUSINESS: Up to 4 hours of direct support, contact info(at)envi-met.com
+  * SCIENCE: Up to 1 hours of direct support for the registered researcher or technical staff of the research institute. NOT for students working with the licenses - here we expect that you contact your professor or course instructor for help. Also contact info(at)envi-met.com and include your registration e-mail
+  * STUDENT: Sorry, no direct support.